Gandalf Staff

Shipping and delivery

Australia Wide Shipping Methods:

Shipping costs for orders 3kg and under

Shipping costs for orders over 3kg

Bulky props and decorations, and orders weighing more than 3kg may incur additional shipping cost, Party Savers will contact you with a freight quote for your approval prior to shipment.

When Will I Get My Order?

 *All delivery times quoted on this page are the delivery times quoted to us by the courier companies, they are not guaranteed by us and are completely outside of our control.

Estimated Delivery Dates are entirely dependent on each individual item being ordered, and your chosen shipping method. PO Box and Parcel Lockers may cause delay in delivery times.

1. Standard Delivery is 1-3 days to most locations throughout Australia, longer for some rural or remote areas + Processing time: 3-4 Business days

2. Express Delivery* is 1-2 days to most locations throughout Australia, longer for some rural or remote areas + Processing time: 1-2 Business day

For transit time estimate given by Australia Post, please see the link:

https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/

Please note we will not be held accountable for:

• Any of them missing delivery deadlines
• late deliveries when the courier has failed to deliver the parcel and it has been taken back to the depot.
• If your item is returned to us because of incorrect addressing or because delivery was attempted but not possible, you will be required to pay an additional delivery fee to have the parcel delivered again. So please ensure your address is correct!

If you are not in at the point of delivery the parcel could well be waiting for you to pick it up.

 *All delivery times quoted on this page are the delivery times quoted to us by the courier companies, they are not guaranteed by us and are completely outside of our control.

Who Will Deliver My Order?

For all our deliveries we use Australia Post and a variety of Courier Services to send the parcels to you in the fastest & cost-efficient way.

We ship our parcels via StarTrack Express Courier and Australia Post eParcel, depending on your location. Your shipment email will advise you of the relevant carrier.

Couriers do not deliver on weekends or Public Holidays.

Pick Up:

Unfortunately, we do not accept pickups from our warehouse location and our retail storefront with the exception of Balloon Gas Tank 4 Day Hire.

International Shipping:

Add your items to the cart and enter your delivery address in the Checkout to see delivery charges to your country. Charges are based on individual order weights.

Some international orders may get detained by local customs agencies. Party Savers cannot be held responsible for any customs or import fees or duties that may be applicable in your country. Please check with the appropriate authority to see if any taxes or duties apply before placing your order.

Please note: If an order gets held by customs, it may also delay delivery.

Tracking Links

Australia Post - Click here

Star Track - Click here

Fast Way - Click here